Client satisfaction is at the very center of our attention. It led the group to elaborate and implement daily a Quality policy in conformity with ISO 9001 norms
Based on the process, means and human resources management, this policy is declined in strategic and operational objectives:
The security, comfort, cleanliness of our vehicles as well as the respect of the regulatory framework (driving time, highway codes, security, sobriety)
Personnel’s irreproachable attitude (attitude, behaviour, punctuality, reactivity etc.)
Constant development of our initial personnel training program
Constant communication with our clients (advertising, pamphlets, etc.)
Fulfilment of the quality commitments made with organizing authorities
The Direction fully wanted and endorsed by the Quality policy and is fully incorporated by our employees. Its what drives success in our Group.
CTM commits to ensuring optimal quality for its passengers through the systematic control of buses and continuous personnel training for an impeccable service. The Group has a center of maintenance with the highest quality standards to sustain and optimize the management of the vehicle fleet. Specific workshops dedicated to mechanics, bodywork, cleaning, electricity and pneumatic are installed in five regions in Morocco to ensure a perfectly secured maintenance.